Frequently asked questions

We normally dispatch within 2–3 business days. DHL/FedEx express delivery typically takes another 5–8 business days, although customs can add time.

Possibly. Duties, VAT and courier handling charges depend on the destination and shipment. Unless your shipping method is explicitly marked duties-paid, local import charges are the customer’s responsibility.

Vegetable-tanned leather has natural grain and tonal variation. We consider that part of the material rather than a defect.

Compare your laptop’s actual outer dimensions with the bag’s internal fit allowance. Product pages list width, height and depth in both centimetres and inches.

Unused goods can be returned within the stated return window. See Shipping & Returns for conditions and any non-refundable shipping or import costs.